Vaccine safety events: managing the communications response – WHO – April 2013

Posted on April 29, 2013. Filed under: Infectious Diseases | Tags: , , , , , |

Vaccine safety events: managing the communications response – WHO – April 2013

“Managing a country‚Äôs immunization programme requires in-depth knowledge of the technical side of vaccination. Increasingly, however, programme managers are also being asked to respond to communications issues caused by real or perceived vaccine-related events (VRE); issues for which they may not have been trained.

This manual provides practical, informative strategies and tools to help plan and manage a communications response following a VRE in a local community, at a national level, or beyond. By reading this manual, immunization programme managers will learn how to use communications strategies and tools to increase public trust and confidence in vaccines, and to minimize the negative impact of VREs.”

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Tell Me – Transparent communication in Epidemics: Learning Lessons from experience, delivering effective Messages, providing Evidence – website

Posted on April 3, 2013. Filed under: Infectious Diseases, Public Hlth & Hlth Promotion | Tags: , , , , |

Tell Me – Transparent communication in Epidemics: Learning Lessons from experience, delivering effective Messages, providing Evidence – website

“TELL ME will establish an integrated research project involving experts in social and behavioural sciences, communication and media, health professionals at various levels and specialties and representatives of civil society organisations to develop an evidence-based behavioural and communication package to respond to major epidemic outbreaks, notably flu pandemics. The main outcomes of TELL ME will be an Integrated Communication Kit for Outbreak Communication and simulation software to assess alternative communication strategies.”

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The Communicating Organisation: Using communication to support the development of high-performing organisations – UK Department of Health – 23 November 2009

Posted on December 22, 2009. Filed under: Health Mgmt Policy Planning | Tags: , , |

The Communicating Organisation: Using communication to support the development of high-performing organisations – UK Department of Health – 23 November 2009

“This document is guidance for NHS chief executives, board members and lead communicators. It describes what is meant by best practice in communications and outlines how NHS organisations can endeavour to accomplish this. This framework encourages CEs to involve their communications department at senior level and to view good communication as the responsibility of the entire organisation.”

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3 UK reports on the perceptions of stakeholders to the UK Department of Health – July 2009

Posted on August 5, 2009. Filed under: Health Systems Improvement, Patient Participation, Research | Tags: , , |

Making relationships count – wave 3, August 2006, draft report
“This report describes the final of three waves of research aiming to measure the perceptions of the Department of Health’s key stakeholders. Key stakeholders are categorised into seven stakeholder groups: arms length bodies, commercial organisations, local government, NHS, other government departments, professional bodies and voluntary and community. The results are discussed in the context of the current changes and are benchmarked against the results of an earlier baseline study and two subsequent waves of research.”
Department of Health – publications

Stakeholder relationship research: report of findings from qualitative research
“In March 2009, the Department of Health commissioned a qualitative survey of key stakeholders, including other government departments. The main purpose of the survey was to establish an evidence base that would enable the Department of Health to prioritise efforts towards addressing weaknesses perceived by their most important and influential partners and stakeholders. Findings are outlined in this report.”
Department of Health – publications

Senior stakeholder survey: summary of survey findings
“In 2007 the Department of Health commissioned MORI to carry out a survey of over 500 stakeholder organisations designed to understand and track stakeholders’ level of agreement, understanding of, and advocacy for health and social care reform. It also aimed to understand and track stakeholders’ their views of working with the Department of Health, levels of satisfaction with the Department of Health’s engagement and liaison mechanisms and their awareness, understanding of, and advocacy for the NHS Review. This report presents an overview of the findings of the survey.”
Department of Health – publications

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Public more satisfied with agencies that pursue transparency online, study says – US – 28 July 2009

Posted on July 29, 2009. Filed under: Health Systems Improvement | Tags: , |

Public more satisfied with agencies that pursue transparency online, study says
By Aliya Sternstein 07/28/2009

Information copied from the website:
“Agencies can fulfill the president’s vision of open government by posting large amounts of data online quickly and making it easy to find, a group that tracks the public’s satisfaction with government Web sites reported on Tuesday.

By boosting the “thoroughness and accessibility of information made available online,” or what is described as “online transparency,” agencies can achieve the open government principles that President Obama outlined on his first full day in office, according to a report released by ForeSee Results, a market research firm that, in conjunction with the American Customer Satisfaction Index, issues quarterly reports on public opinion about federal Web sites.

In a memorandum released on Jan. 21, Obama said he planned to instruct agencies to make their operations more transparent and to create a process that asks the public to submit opinions on policy issues and enables collaboration with the public and private sectors.

The study is the first to quantify how online transparency affects citizens’ satisfaction with government, ForeSee officials said. In his January announcement Obama said openness would strengthen the nation’s democracy and promote efficiency and effectiveness in government, but up until now, no metrics have been in place to corroborate this theory, the research company said.”

… continues on the website

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