What does the community want from after hours care? – Croakey – 23 October 2012

Posted on October 24, 2012. Filed under: General Practice, Primary Hlth Care | Tags: |

What does the community want from after hours care? – Croakey – 23 October 2012

“What are the community’s priorities and concerns when it comes to after hours care? Some useful insights were gleaned from a citizen’s jury held in Tasmania earlier this year, including the need for much better information for the public about what services are available.”

… continues on the Croakey site

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A Process for rapid learning: sharing experience when things go wrong in out of hours services. Reflections one year on – NHS Alliance – 29 November 2011

Posted on November 30, 2011. Filed under: Educ for Hlth Professions, Patient Safety | Tags: , |

A Process for rapid learning: sharing experience when things go wrong in out of hours services. Reflections one year on – NHS Alliance – 29 November 2011

“Summary
Over the last year, ten out of hours providers have worked together to share experiences when things go wrong by logging reports on a website and developing ways of accelerating learning across organisations. This paper highlights how this initiative has developed, some of the key issues, the benefits we have observed so far and potential future developments.”

Media release: Rapid learning: driving up patients’ safety across out-of-hours services

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