Handling concerns about a practitioner’s behaviour and conduct. An NCAS good practice guide – NHS National Clinical Assessment Service – June 2012

Posted on June 11, 2012. Filed under: Medicine, Workforce | Tags: |

Handling concerns about a practitioner’s behaviour and conduct. An NCAS good practice guide – NHS National Clinical Assessment Service – June 2012

“The National Clinical Assessment Service (NCAS) was established in 2001. It advises healthcare managers where they have a performance management concern about the practice of a doctor, dentist or pharmacist. As part of its work NCAS has identified that a significant proportion of the concerns it sees (59%)1 contain a behavioural or conduct component. Even where clinical concerns about an individual‟s practice are not present, behavioural and conduct issues can nevertheless have a significant and detrimental impact on team relationships and patient care. We therefore dedicated our 2011 Annual Conference to understanding and tackling behaviours that can give rise to conduct problems in the workplace. Recognising these types of concerns can be complex; behavioural concerns should be considered in the individual circumstances of the case. This guide distils some of the feedback and learning from the conference as well as our practical experience of over 10 years of supporting healthcare managers. It is a “lessons learned” document drawing on NCAS experiences from referrals.”

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