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Employee Outlook: Focus on culture change and patient care in the NHS – CIPD (Chartered Institute of Personnel and Development) – 9 September 2013
“The CIPD, in partnership with the Healthcare People Management Association (HPMA), commissioned YouGov to conduct a survey of employees working in the healthcare sector in the UK to find out their attitudes to working in the sector, the values in NHS organisations, trust within the health service, and culture change to improve patient care in the NHS. We received 1,021 responses to the online survey.
Attitudes to working in the sector
The survey explored the reasons why employees are attracted to working in the healthcare sector, the level of pride they feel in working for the NHS, levels of employee engagement, motivation and work-life balance, job satisfaction and relationships with colleagues, and opportunities for development.
Values within the NHS
The survey also looked at health sector workers’ awareness of their organisation’s values, and the strength of these values. Employees also gave their views on whether the decisions made by senior leaders, other staff and themselves are in line with their organisation’s values.
Trust in the health service
We examined the issue of trust in the health service, asking employees whether they are treated fairly by their employer and whether their employer has good intentions and high integrity. The survey also asked employees for their views on the behaviours of leaders, line managers and colleagues.
We asked respondents whether there has been a culture change initiative in their organisation to improve patient care, and their views on the effectiveness of any initiative. We examined employee views on whether the way they are recognised and rewarded supports efforts to deliver high-quality patient care. The survey looked at obstacles to improving patient care, changes that would improve it, and concern over potential future patient care crisis.”
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