Building Health Literate Organizations: A Guidebook to Achieving Organizational Change – UnityPoint Health – 2014
Abrams MA, Kurtz-Rossi S, Riffenburgh A, Savage BA.
“A health literate health care organization is described as easier for people to use, and critical to delivering patient-centered care (Ten Attributes of Health Literate Health Care Organizations). It supports patient-provider communication to improve health care quality, reduce errors, facilitate shared decision-making, and improve health outcomes.
This guidebook will help health care organizations of any size engage in organizational change to become health literate. It complements many excellent health literacy resources, helping you use them effectively and reliably. It includes background, resources, examples, and lessons learned to help build a health literate health care organization.”