Understanding the rise in Fitness to Practise complaints from members of the public – Plymouth University – 2014
“Enquiries made by the general public to the General Medical Council about doctors’ fitness to practise rose from 5,168 in 2007 to 10,347 in 2012.
In a bid to understand this increase, the GMC commissioned a research team from the Collaboration for the Advancement of Medical Education, Research and Assessment (CAMERA) at Plymouth University Peninsula Schools of Medicine and Dentistry to investigate the issues and produce a report.
The report – “Understanding the Rise in Fitness to Practise Complaints from Members of the General Public” – is published today, 21 July 2014
An increase in complaints has been seen across the UK, which suggests wider social trends rather than localised issues. A large number of complaints did not progress because the issues raised could not be identified, which suggests that the GMC is receiving complaints outside its remit. According to the report, this points towards problems with the wider complaint-handling system and culture.
While the report does not point to any specific causes for the increase in complaints, it does clearly identify a number of trends which have contributed to an environment in which the public are more prone to making complaints about their doctors.”
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