First major survey of pharmacists and pharmacy technicians reveals picture of pharmacy today – 3 April 2014
“The General Pharmaceutical Council (GPhC) has published the findings of its first major survey about the day-to-day roles and responsibilities of pharmacists and pharmacy technicians.
The findings will be used by the GPhC to inform its ongoing work to improve the way pharmacy professionals and services are regulated. This includes developing new approaches to assuring the continuing fitness to practise of registrants and the quality of education and training.
The full results of the Registrant Survey 2013 are also being made publicly available to help others, including those working in public health policy and workforce planning, to develop a greater understanding of pharmacy practice today.
Over twenty nine thousand registered pharmacy professionals responded to the survey; 15,553 pharmacists and 13,515 pharmacy technicians. This is the first survey of its kind of pharmacy technicians and it provides important insights into areas including employment, responsibilities and appraisals.
Roles and responsibilities:
Ninety per cent of pharmacist and 91% of pharmacy technicians reported being in patient-facing roles:
• When asked about their main responsibilities, pharmacists most frequently mentioned providing advice and information to patients and carers (70%), supplying medicines and medical devices (63%) and providing advice and information to health professionals (35%)
• Pharmacy technicians most frequently mentioned supplying medicines and medical devices (71%), providing advice and information to patients and carers (55%) and routine tasks to manage pharmacy environment (49%).
The majority of pharmacists (60%) and pharmacy technicians (72%) reported having an appraisal in the last 12 months. The survey found high levels of appraisal in hospitals (80% of pharmacists and 81% of pharmacy technicians) and large multiple pharmacies (69% of pharmacists and 75% of pharmacy technicians) in particular. There were much lower levels of appraisal in community pharmacies with four or fewer stores (17% of pharmacists and 45% of pharmacy technicians).
• 70% of pharmacists and 90% of pharmacy technicians said their appraisal was carried out by another professional
• When appraisals in community pharmacies with four or fewer stores occurred these were more likely to be carried out by another professional (80%) than appraisals in large multiple settings (52%).
The information gathered by the survey gives a useful insight into appraisals as the GPhC begins work to develop the framework for continuing professional development. The GPhC also plans to carry out further work with employers, professional bodies and others to gain a more detailed understanding of how pharmacy professionals are assessed in the workplace.”
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