Consultation skills for pharmacy practice framework launched – NHS Health Education England – 19 March 2014
“Pharmacy, alongside the whole of the NHS, is committed to putting patients at the centre of their own healthcare, enabling them to share decisions and make informed choices about their own health. Effective consultations with patients lie at the heart of delivering patient-centred care.
Health Education England (HEE) has today launched a new framework to help pharmacy professionals to improve their skills in carrying out consultations with patients and in delivering public health messages.
The framework, developed by HEE, the Centre for Pharmacy Postgraduate Education (CPPE) and key stakeholders across the profession, represents a national programme of change in pharmacy and will apply to more than 60,000 pharmacy professionals across England. This includes pharmacists, pharmacy technicians and pre-registration trainee pharmacists across a number of sectors such as hospitals, community pharmacies, primary care, GP practices, care homes, secure environments and the armed forces. It will also impact on Universities and Colleges who are training the next generation of pharmacists and pharmacy technicians.
The framework, which has been endorsed by the Royal Pharmaceutical Society and the Association of Pharmacy Technicians UK, has been structured around the following six questions:
Why are consultation and public health skills important for all pharmacy professionals?
How do I know what standard is expected of me?
How do I know how effective my consultation skills are now?
How do I improve my performance?
How can I check my learning and development?
How do I continue to develop my performance?
The key components are”
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