Reducing violence and aggression in A&E: Through a better experience – report by Frontier Economics for the Design Council – November 2013

Posted on December 17, 2013. Filed under: Emergency Medicine, Hosp Design Planning Architecture, Violence |

Reducing violence and aggression in A&E: Through a better experience – report by Frontier Economics for the Design Council – November 2013

A&E departments urged to implement proven design solutions that improve patient experience and save money – Design Council [UK] – 28 November 2013

“Today, Design Council and Frontier Economics published evidence that Accident & Emergency departments could improve patient experience, increase staff wellbeing and save money by implementing a new, proven design solution created by studio PearsonLloyd. Based on this evidence, Design Council recommends that other Trusts adopt the designs.

The two-pronged solution called ‘A Better A&E’ incorporates a ‘Guidance Solution’ – signage to guide and reassure patients, and a ‘People Solution’ – a programme to support staff in their interactions with frustrated, aggressive and sometimes violent patients through communications training and reflective practices.

The solutions have been implemented at two pilot Trusts – St George’s Healthcare NHS Trust in London and University Hospital Southampton NHS Foundation Trust (UHS). The implementation has been rigorously evaluated over the last year. Key findings show:”

… continues on the site

A Better A&E

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