The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance – Harvard Business School – 27 September 2013

Posted on October 1, 2013. Filed under: Clin Governance / Risk Mgmt / Quality, Health Economics, Patient Participation |

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance – Harvard Business School – 27 September 2013

by Claire Senot, Aravind Chandrasekaran, Peter T. Ward, and Anita L. Tucker

“Executive summary.  This study examines the relationship between hospital’s focus on both conformance and experiential dimensions of quality and their impact on financial and clinical outcomes. Conformance quality measures the level of adherence to evidence-based standards of care achieved by the hospitals. Experiential quality, on the other hand, measures the extent to which caregivers consider the specific needs of the patient in care and communication, as perceived by the patient. These are important dimensions to investigate because hospitals may face a tension between improving clinical outcomes and maintaining their financial bottom-line. However, little has been known on the joint impact of these dimensions on hospital performance in terms of cost and clinical quality. The authors’ study, which examined data from multiple sources for the 3,458 U.S. acute care hospitals, is a first step towards understanding these relationships.”

… continues on the site

Advertisements

Liked it here?
Why not try sites on the blogroll...

%d bloggers like this: