Quality and Safety in the NHS: Evaluating Progress, Problems and Promise – Lancaster University Management School – 10 September 2013

Posted on October 1, 2013. Filed under: Clin Governance / Risk Mgmt / Quality, Patient Safety |

Quality and Safety in the NHS: Evaluating Progress, Problems and Promise – Lancaster University Management School – 10 September 2013

Extract from the executive summary:

“The NHS in England is facing challenges and changes as great as any in its history. These include increasing demand, population demographics, changes in disease type and frequency, technological changes, and a major structural and culture change programme, all in a context of national economic austerity. In such circumstances, ensuring that organisational cultures remain focused on improving high quality and safe patient care is all the more important. The research programme reported here was initiated by the Department of Health Policy Research Programme to assess the extent to which NHS organisations in England have cultures in which the most important values are those of providing and improving high quality and safe patient care. The programme used a combination of methods, including interviews, surveys and ethnographic case studies, to assess the extent to which organisational cultures and values support high-quality care and patient safety. It aimed to determine how to secure a sustainable focus on quality and safety, how quality improvement happens, how change in the right direction can be accelerated, and how innovation can be encouraged”

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