Does NHS staff wellbeing affect patient experience of care? – Policy+ – King’s College London – May 2013

Posted on May 14, 2013. Filed under: Workforce | Tags: |

Does NHS staff wellbeing affect patient experience of care? – Policy+ – King’s College London – May 2013

“It may be reasonable to presume that patients receive better care from staff who feel happier in their work. However little is known about the strength or possible impact of associations between staff wellbeing and patient outcomes including their experiences of the care provided. Previous research has tended to focus on single aspects or one staff group [1,2], or have looked at associations at the whole hospital level (for example using the national staff and patient surveys, and hospital level outcomes [3,4]. Researchers in the NNRU have completed a study within the English NHS exploring the links between patients’ experiences of health care and staff experiences at work such as staff motivation and wellbeing at work [5,6]. Staff and patient views were captured at the team/unit level – where possible matching staff to the individual patients they cared for to test associations between staff and patient experience [7].”

… continues on the site

 

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