Urgent care services – NHS London Programmes

Posted on May 7, 2013. Filed under: Emergency Medicine |

Urgent care services – NHS London Programmes

“Due to inconsistencies in existing work and a lack of a standardised approach to the provision of urgent care services across the capital, quality standards for urgent care services across London have been developed [February 2013]. The London quality standards apply to all urgent care services (both adult and paediatric) with the exclusion of GP in-hours and out-of-hours services.

A multi-disciplinary clinical expert panel was established to develop the quality standards, and was jointly-chaired by Dr Agnelo Fernandes, General Practitioner, NHS Croydon and Dr Andrew Hobart, Consultant in Emergency Medicine, South London Healthcare NHS Trust. The clinical expert panel consisted of a range of disciplines including general practitioners, nursing, adult and paediatric emergency medicine consultants, and a representative from the London Ambulance Service. The quality and safety programme patient panel also informed the development of the London quality standards to ensure the patient voice was heard throughout.

The quality standards for urgent care cover areas including governance, the timeframe for initial clinical assessment and decision, minimum staffing levels, access to diagnostics, advice from other specialties and patient experience.
During the development of the standards, wider engagement has taken place and feedback on the standards has been sought from mental health professionals, the NHS London 111 Board, and cluster urgent care groups from across London.

The standards have been reviewed by the London Clinical Senate and the London Clinical Commissioning Council and aim support the commissioning of high-quality and safe urgent care services, consistently across the capital.”


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