Putting Patients First: The NHS England Business Plan for 2013/14 – 2015/16 – NHS England

Posted on April 8, 2013. Filed under: Health Mgmt Policy Planning, Health Policy | Tags: , |

Putting Patients First: The NHS England Business Plan for 2013/14 – 2015/16 – NHS England

NHS England’s business plan for 2013/14 – 2015/16, called Putting Patients First, explains how its commitment to transparency and increasing patients’ voice are fundamental to improving patient care.

The plan describes an 11 point scorecard which NHS England will introduce for measuring performance of key priorities, focused on receiving direct feedback from patients, their families and NHS staff.

This supports the cultural change needed to put people at the centre of the NHS, a key theme in the report by Robert Francis QC, by making sure that patients’ voices are heard and used to deliver better services.

This plan builds on Everyone Counts: Planning for Patients 2013/14, our earlier planning guidance for commissioners which was published in December 2012.

There is also a summary document available – Putting Patients First: The summary NHS England business plan for 2013/14 – 2015/16.”

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