Better together – Patient opinion service evaluation report – Healthcare Improvement Scotland – 21 November 2012

Posted on December 7, 2012. Filed under: Patient Participation | Tags: |

Better together – Patient opinion service evaluation report – Healthcare Improvement Scotland – 21 November 2012

“The Scottish Government, as part of the Better Together Programme funded a pilot of Patient Opinion http://www.patientopinion.org.uk/ from April 2011 to March 2012 with a further contract extension to end of June 2012. The purpose of this pilot was to support and evaluate the use of a feedback tool that captures public experiences in NHSScotland to be used in a positive way to help drive service improvements.

A report which evaluates how effective the Patient Opinion service has been at enabling patients and carers to give feedback on their healthcare experiences, and delivering that feedback to relevant staff from NHSScotland users on their healthcare experience can be downloaded from the link above.”

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