Consumer participation in the health system – Victorian Auditor-General’s Report – October 2012

Posted on October 16, 2012. Filed under: Patient Participation | Tags: |

Consumer participation in the health system – Victorian Auditor-General’s Report – October 2012

“Consumers should be meaningfully involved in decision-making about their health care and treatment, and broader health policy, planning and service delivery. There is growing recognition and evidence that consumer participation:
• positively influences an individual’s health outcomes if they are given quality information and are actively involved in decisions
• improves quality and safety by helping to design services that meet consumer needs
• provides feedback to drive service improvement
• enhances accountability by openly and transparently reporting on performance to consumers.

The audit assessed the extent to which the Department of Health (the department) and public health services facilitate meaningful consumer participation, including whether consumers are:
• supported to actively participate in their health care
• actively involved at the health service level
• actively involved at the departmental level.”

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