Patient experience in adult NHS services quality standard – NICE – 29 February 2012

Posted on February 29, 2012. Filed under: Clin Governance / Risk Mgmt / Quality, Patient Participation | Tags: |

Patient experience in adult NHS services quality standard – NICE – 29 February 2012

“1 Patients are treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
2 Patients experience effective interactions with staff who have demonstrated competency in relevant communication skills.
3 Patients are introduced to all healthcare professionals involved in their care, and are made aware of the roles and responsibilities of the members of the healthcare team.
4 Patients have opportunities to discuss their health beliefs, concerns and preferences to inform their individualised care.
5 Patients are supported by healthcare professionals to understand relevant treatment options, including benefits, risks and potential consequences.”

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