First steps towards quality improvement: A simple guide to improving services – NHS Improvement – December 2011

Posted on December 13, 2011. Filed under: Clin Governance / Risk Mgmt / Quality | Tags: |

First steps towards quality improvement: A simple guide to improving services – NHS Improvement – December 2011

Introduction
Chapter 1 – Improvement models
Chapter 2 – Defining the change idea and developing aims
Chapter 3 – Managing a successful project
Chapter 4 – Levers and drivers – framing the work for a wider audience
Chapter 5 – Getting the right people involved
Chapter 6 – Involving patients and carers in service redesign
Chapter 7 – Communicating the right things to the right people
Chapter 8 – Improvement Tool: Process mapping
Chapter 9 – Improvement Tool: Plan Do Study Act Cycles
Chapter 10 – Measuring your efforts
Chapter 11 – Improvement Tool: Using statistical process control charts
Chapter 12 – Human dimensions of change
Chapter 13 – Sharing your success
Resources

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