Care and compassion? Report of the Health Service Ombudsman on ten investigations into NHS care of older people – 14 February 2011

Posted on February 16, 2011. Filed under: Aged Care / Geriatrics | Tags: |

Care and compassion? Report of the Health Service Ombudsman on ten investigations into NHS care of older people – 14 February 2011

Parliamentary and Health Service Ombudsman
Ordered by The House of Commons to be printed on 14 February 2011
ISBN: 9780102971026

Extract from the foreword:

“I am laying before Parliament, under section 14(4) of the Health Service Commissioners Act 1993 (as amended), this report of ten investigations into complaints made to me as Health Service Ombudsman for England about the standard of care provided to older people by the NHS.

The complaints were made about NHS Trusts across England, and two GP practices. Although each investigation was conducted independently, I have collated this report because of the common experiences of the patients concerned and the stark contrast between the reality of the care they received and the principles and values of the NHS.

Sadly, of the ten people featured in this report, nine died during the events described here, or soon afterwards.”

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