Feeling better? Improving patient experience in hospital – NHS Confederation – 6 January 2011

Posted on January 20, 2011. Filed under: Health Systems Improvement | Tags: |

Feeling better? Improving patient experience in hospital – NHS Confederation – 6 January 2011

ISBN: 978-1-85947-187-6

Extract from the summary

“Understanding and improving how patients experience their care is a key component to successfully delivering high-quality services that are based on their needs. This report looks at what we know about improving patients’ experiences of hospital care and shares the approaches of both UK and USA hospital providers that have made significant progress in providing services that are truly patientcentred. It also details emerging evidence that hospital boards can achieve better outcomes across their whole organisation when patient experience is a priority.” …continues

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