Improving the Patient Experience of Inpatient Care – IHI

Posted on April 16, 2009. Filed under: Health Systems Improvement, Patient Journey, Patient Participation | Tags: |

Improving the Patient Experience of Inpatient Care

In October 2008, the Institute for Healthcare Improvement (IHI) completed a 90-Day R&D Project to build on extensive work in the area of patient- and family-centered care. The focus of this project was to identify key drivers that have a positive affect on improving the inpatient care experience.

The materials posted here result from the work of the 90-day project:

1. IHI 90-Day R&D Project Summary Report: Improving the Experience of Inpatient Care
2. Driver Diagram for Improving the Inpatient Care Experience
3. Spreadsheet of Evidence from the Literature to Support the Drivers of the Inpatient Care Experience [see first tab in spreadsheet for explanation]
4. Selected Evidence to Support Primary Drivers of Improved Inpatient Experience of Care
5. Selected Core Readings: Improving the Patient Experience of Inpatient Care

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